You Deserve a Higher Level of Care
- We believe in loving everyone and listening first to understand their needs.
- Seeking understanding is our priority, and we display kindness in all interactions.
- Good manners and respect for etiquette are fundamental to our communication.
- We adhere to protocols because they matter in maintaining professionalism.
- Helping always is our motto, and we enjoy the process of assisting our customers.
- We share options openly to ensure our customers make informed decisions.
- Being prepared is essential for every appointment.
- We make it a point to be early to show respect for your time.
- A genuine greeting and showing gratitude are the foundations of growing a relationship.
- The beginning of our interaction is crucial, and we believe that words matter.
- We stay organized and detailed, sharing important information and asking questions to understand your needs better.
- Honesty and transparency are the cornerstones of our agreements.
- We document spoken words and take mutual notes to ensure clarity.
- Answering questions and providing solutions are part of our commitment.
- We listen more to understand better and provide the necessary time to seek a match.
- We outline the next steps clearly and itemize each task in writing.
- Listening more and answering questions are part of our higher CARE approach.
- We prepare meticulously, taking each step one by one.
- Each contact is documented, and the job scope is clearly defined.
- Inspections are completed thoroughly, and we set the date for the installation.
- Our installation process is detailed, with each step followed meticulously.
- Jack arrives first, followed by plumbers and electricians.
- We conduct one inspection, followed by a second inspection to ensure everything is perfect.
- Once done, we register the Generac generator and provide a customer demo.
- We explain how everything works, answer any questions, add WiFi, and set up mobile phone connectivity.
- We ensure a thorough clean-up and prioritize customer satisfaction before final payment.
- Ongoing service is provided to maintain the generator’s performance.
- We offer 100% care with our service team led by Jack James.
- Our team is available 24/7 on demand, providing personal service and equipment supervision.
- We aim for the optimum life of your generator, offering peace of mind and seeking to ensure it lives for 12-15 years.
